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Shipping & delivery

• Dispatch: within 2 business days of ordering.
• Estimated arrival: 3–7 business days after ordering in the contiguous United States.
• Alaska and Hawaii: delivery may take longer.

Business days exclude weekends and US federal holidays. Arrival dates are estimates. Shipping is included; any applicable tax is shown at checkout before payment.

If we cannot dispatch within the promised time, we will notify you and offer the choice to agree to a revised shipping date or cancel for a prompt refund.

If your order is delayed or you need help with delivery, email hello@ainia.ai with your order details.

Requesting a return

1. Email hello@ainia.ai within 30 days of delivery. Include your order number or the email used at checkout, and tell us why you’d like to return it.
2. Wait for our return instructions and return address before mailing your Pooka.
3. Return the original device and its included accessories, following the instructions we send.

Who pays for return shipping?

For a change-of-mind return, you pay the return postage. If your item is faulty or you received the wrong item, Ainia Inc. covers the return postage. Please tell us about the issue when you contact us so we can arrange the appropriate return instructions.

How refunds work

After we receive and inspect the returned item, we issue the refund to the original payment method. The time it takes to appear in your account depends on your bank or payment provider.