Terms &
Conditions

1. Who these terms are for

These terms describe purchases from this website and the Pooka service included with those purchases. Purchasers must be adults who can enter into a contract. A parent or legal guardian should oversee a child’s use of Pooka and the parent app.

Pooka is a product of Ainia Inc. For questions about an order, the service, or these terms, contact hello@ainia.ai.

2. What your purchase includes

• One Pooka for $99 USD: select Black or White at checkout.
• Unlimited conversations over Wi-Fi: included with your one-time purchase, without a subscription or additional conversation fees.
• Supported languages: English, Spanish, and Mandarin.
• A parent app: parents can view their child’s text conversation history and insights.
• Free US shipping: any applicable tax and valid discount are shown at checkout before payment.

Pooka requires a working Wi-Fi internet connection for conversations. Your home internet service is not included in the purchase.

Unlimited conversations means there is no daily conversation-minute allowance for ordinary personal and family use. It does not permit automated bulk use, reselling access, or attempts to disrupt the service. Internet outages, maintenance, or technical problems may temporarily interrupt conversations.

3. Ordering and payment

Payment is processed through Stripe. Review your selected color, delivery address, discount, and final total before paying, and provide an email address where you can receive order updates. Do not send payment card details by email.

A discount code applies only if it is accepted at checkout, according to any conditions provided with that code. An order using a discount remains subject to the same applicable delivery and return terms.

If a stock, pricing, or order-processing error prevents us from fulfilling your order as confirmed, we will contact you. We will not substitute a different item or charge a higher amount without your agreement. If we cannot resolve the issue with you, we will cancel the affected order and refund the amount paid to the original payment method.

4. Delivery and cancellation

Orders ship from US stock. We dispatch within 2 business days of ordering. Estimated arrival in the contiguous United States is 3–7 business days after ordering; Alaska and Hawaii may take longer. Business days exclude weekends and US federal holidays. Arrival dates are estimates.

To request cancellation or an address change, email hello@ainia.ai as soon as possible, before dispatch. Include your order number or checkout email. If the order has already shipped, we may be unable to stop or redirect it, and you can use the return process instead.

If we cannot dispatch within the promised time, we will notify you and offer the choice to agree to a revised shipping date or cancel for a prompt refund.

If a shipment is delayed, missing, damaged, or incorrect, contact us so we can help. See the Shipping & Returns policy for delivery and return instructions.

5. Returns and refunds

You may request a return within 30 days of delivery by emailing hello@ainia.ai. Wait for our return instructions and address before mailing your Pooka, and return the original device with its included accessories.

You pay return postage for a change of mind. Ainia Inc. covers return postage for faulty or incorrect items. After receiving and inspecting the returned item, we issue the refund to the original payment method. Your bank or payment provider determines when the refund appears in your account.

Our return policy does not limit any warranty, refund, or other consumer rights you have under applicable law.

6. Using Pooka as a family

Pooka provides AI-generated conversations and activities. Responses can be inaccurate, unexpected, or unsuitable for a particular situation. A parent or guardian should help a child understand that Pooka can make mistakes and that they can always ask a trusted adult for help.

Pooka is a companion for practice, stories, and creative expression. It does not replace adult supervision, a teacher, or professional medical or mental-health advice. We do not guarantee a particular learning, reading, or language-development outcome.

Use Pooka for ordinary personal and family purposes. Do not use it to harm or harass others, obtain someone else’s private information, bypass access or safety controls, or interfere with the service. Keep parent-account credentials private and contact us if you suspect unauthorized access.

7. Privacy and children’s information

Our Privacy Notice explains the information associated with the website, purchases, and Pooka, including children’s text conversation history and parent-app insights.

The app’s parental-consent setup is still in progress. Contact us before your child starts using Pooka.

Buying Pooka, browsing this website, or accepting these terms does not substitute for any notice or verifiable parental consent required before collecting a child’s personal information. These terms do not establish that a parental-consent or deletion process has been completed.

For a privacy question or request concerning your family’s information, email hello@ainia.ai. Please avoid including sensitive details about your child in your initial message.

8. Updates and your rights

We may update these terms to reflect changes to the product, service, or applicable requirements. The date above identifies this version. Changes to website terms do not retroactively reduce the purchase, delivery, or return commitments that applied when you placed an existing order, or change its price without your agreement.

Nothing in these terms excludes or limits rights or remedies that cannot be excluded or limited under applicable law.